FAQs

Frequently Asked Questions (FAQ)

Effective Date: April 6, 2025

1. How long does it take for my order to be processed?

  • All orders are processed within 1-3 business days.

2. How long will it take for my order to arrive?

  • United Kingdom & United States: Estimated delivery time is 3-15 business days.

3. Do you offer free shipping?

  • Yes, we offer free shipping on all orders to the United Kingdom and United States.

4. Can I track my order?

  • Yes, once your order has shipped, you will receive a tracking number that you can use to monitor the status of your delivery.

5. What countries do you ship to?

  • We currently offer shipping to the United Kingdom and United States.

6. How do I contact customer support?

  • You can reach us through the following channels:

  1. Email: support@befls.co.uk
  2. Phone: +1 909-634-8230
  3. WhatsApp: Click here to chat on WhatsApp

7. What is your return policy?

  • Returns must be requested within 30 days of purchase.
  • Items must be unused and in original packaging.
  • Approved returns will receive a refund within 7 business days.

8. Are there any non-refundable items?

  • Yes, gift cards and perishable items are non-refundable.

9. What payment methods do you accept?

  • We accept Visa, Mastercard, and other major payment methods processed securely through Shopify.

10. How do I update my shipping or billing information?

  • You can update your information by logging into your account on our website or by contacting customer support.

11. Is my personal information secure?

  • Yes, we take your privacy seriously. We only collect and store personal information necessary to fulfill your order, and we protect it with the highest security standards. Please refer to our Privacy Policy for more details.